Communication Tips to Make the Most of Your Healthcare Team

Healthcare has changed drastically in the past few years. At least some of the changes come from the multiple generations that make up the healthcare workforce. Baby boomers, Generation X and the Millennials. Patients see multiple healthcare workers when they go for almost any treatment, which is a big change from even a few years ago. We need to make sure that patient care doesn’t get lost in the multigenerational staff communications.

Like generations from the past, each generation working today defines their preferences and values. They also have some common ground. Regardless of the setting, almost all healthcare workers:

  1. Value their patients and their jobs
  2. Have integrity
  3. Respect others and want respect
  4. Interested in learning new things in healthcare
  5. Wear scrubs (learn about our medical scrubs that can be sanitized in bleach and hot water at

Here are some of the differences of the three generations working in healthcare today:

Baby Boomers (born 1946-1964) as a whole are all about work, so many tend to be workaholics. Depending on their interest and type of job, they may be adept at using technology. But, it’s not the first line of communication for many of them. Most prefer face-to-face communication, communication groups and the written word. You can count on these healthcare workers to explain procedures and protocols to patients.

Generation X (born 1965-1981) likes to be connected to peers, family and friends. They are technology competent, and prefer to communicate via texting and cell phones. This generation is good at balancing personal and professional needs, so you can count on them to take an interest in both aspects of a patient’s life because they see it intertwined.

Millennials (born 1982-2001) were the first generation to grow up with computers. Most of them are computer savvy and prefer short snippets of information of instant electronic communications. They like working with groups and expect to be mentored. You can count on this group for ideas to simplify rules and procedures.

As healthcare workers treat other generations or traditionalists (born 1922-1945), it’s more important than ever for patients to ask clarifying questions. Take a leadership role in your and your loved one’s healthcare. Check to make sure information is recorded correctly. And, ask questions so that you can make the best possible health related decisions. Get Patient Scrubs® for ease of medical treatments. Knowing the right approach can help you make the most of your healthcare team.



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